corporate training

All workshops are designed and develop to fit specific client needs.  Workshops and seminars are designed in accordance with adult education principles and are experiential, entertaining and educational in nature.  Workshops range from ½ day to 5 day sessions.  All of the workshops on this page can be customized for length and content.

Please click on the links to download the course outline, or contact us for more information and to discuss your specific corporate needs.

We have great new programs for 2012:

The Art of Influence:  How to Get People to Do What you Want Them to Do!

“Get people to do what you want them to do – and have them be happy doing it!”  Doesn’t that sound good? It’s achievable … and it’s called influence.

Designed to enhance your ability to influence, The Art of Influence focuses on developing your verbal and non-verbal communication skills. Learn how you are communicating with others and develop skills and techniques to enhance your personal power, build strong relationships, and develop your influence.

Communication is a skill that is often taken for granted. Yet, your ability to communicate is what builds strong relationships, strong teams, and strong leaders. In this workshop, you will focus on developing skills to reduce conflict and tension in your relationships, while learning the tools and techniques to positively influence others.

You can view the complete course outline here:  The Art of Influence

Powerful Presentation Skills:  How to Present So People Listen

The intent of most presentations is to educate and influence others. But if your audience is confused or bored, you won’t achieve the results you want. Discover the secrets to developing and delivering powerful presentations that draw your audience in and influence them to take the action you want them to take!

Powerful Presentation Skills empowers you to become powerful presenter, able to deliver a succinct and influential message that, in turn, increases your success rate. Discover how to craft and deliver a message that will be heard, using a presentation structure that overcomes resistance and invites agreement.

This experiential workshop also offers platform skills that allow you to become the message and get people excited and involved.  Develop your confidence when developing and delivering a presentation, whether to one or one hundred people. Your presentations will be more relevant and interesting … and your audiences will be more engaged, enthusiastic and motivated to take action.

Day One will focus on content development, structure, flow, and use of media.  Day Two will focus on the delivery of the message through video and self-assessment.

You can view the complete course outline here:  Powerful Presentation Skills

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Essential Management Skills:  Improving Productivity and Motivation in the Workplace

Getting people to do what you want – and be happy doing it – is a topic that’s important to anyone who wants to have influence. But this skill is particularly vital for leaders who want to improve their team’s performance and/or motivation.

An employee’s level of performance will respond to their leader’s level of expectation and communication.  High performance comes from knowing what a good job looks like, how we are doing in relation to the expected outcome, and what “logical outcomes” will result from our performance.  Unfortunately, most leaders have good intentions, but lack the knowledge and skill to effectively manage employees when it comes to performance problems.

Essential Management Skills addresses the difference between management and leadership, how to effectively manage performance within your team – in particular, poor performance and difficult behaviors, and how to become a powerful leader.

You can view the complete course outline here:  Essential Management Skills

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The Q.U.E.S.T. for Sales Success:  Selling Successfully in Today’s Economy

Sales, as a profession, has changed dramatically in the past two decades. Today’s customers have more options from which to choose, more choices to make … and less time to make their decisions. They are more knowledgeable about products and services, and they expect more from their salespeople.

To thrive in this new environment, the way you approach sales must change. Although the same skills apply, how you must apply those skills is markedly different. You’re no longer there merely to sell customers a product or service. Today, you are the information provider.  You’re expected to meet customers’ needs – and to help them build their businesses with your products, services or solutions.  The ability to position yourself as “unique” in the market is more in demand than ever.

“The Q.U.E.S.T. for Sales Success” interactive workshop will teach you a unique and proven method of selling. You’ll master the skills that are required to succeed as a professional salesperson in today’s environment.

You can view the complete course outline here:  Q U E S T for Sales Success

Developing Teamwork in the Workplace:  How to Love Your Job and the People You Work With!

Teamwork is a powerful force – and a must-have ingredient for business success. However, most teams fail to live up to their full potential.

Developing and working as part of a high-performance team takes skill.  Teams must be able to manage and move through conflict. Team members must have the ability to communicate effectively with one another.  Finally, to be effective, they must be able to recognize and utilize the different strengths of team members.

“Developing Teamwork in the Workplace” provides valuable insights and practical skills for team leaders and members. By participating in its simulations and interactive exercises, you’ll identify where your team is from a development standpoint. You’ll also gain the self-awareness and skills needed to improve your performance and, thereby, contribute to the team’s higher performance.

You can view the complete course outline here:  Teamwork

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Improving Morale & Motivation in the Workplace

Attitude, Communication, Teamwork.

It sounds simple, but these three behaviors have the power to influence the work environment either positively…or negatively.  In this workshop, participants will focus on developing the necessary skills to reduce conflict and tension in the workplace while learning the tools and techniques to positively influence others.

Please contact us for more information.

Performance Managing Others:  Building High Performance Teams

How to get people to do what you want them to do and have them be happy doing it – a topic covered through the Influence Module, and once again discussed in relation to performance management.  An employees’ level of performance will respond to your level of expectation and communication.    High performance comes from knowing what a good job looks like, how we are doing in relation to the expected outcome, and what the ‘logical outcomes’ are as a result of our performance.   Most leaders, have good intentions, but lack the knowledge and skill to effectively manage employees when it comes to performance problems, this workshop shows you how to manage performance for results.

Please contact us for more information.

What our Clients Say:

“Sue has a tremendous gift in the development of people; whether it is through training or one-on-one coaching. She also has a way of interacting with people that is remarkable. She is at once alluring, focused, funny, kind, and commanding. In a word – riveting. When she takes the ‘stage’, everyone pays attention. Not only that, but they actually learn something too! Sue is the best at what she does. Hands down.

The participants highly respect Sue. They think she is funny and extremely knowledgeable. She knows how to read each new audience and adjust her pace, tone, body language accordingly.  Sue always gets the highest marks as well as the highest compliments.  She is extremely professional in every sense… On time, flexible, reliable, well-organized, I will continue to have Sue back time and time again.”

Britta Gibbon, Manager, Training & Development, McKesson Medical-Surgical

“Susan approaches every opportunity with enthusiasm, a passion for her profession, and a relentless effort to go that extra mile towards satisfying and exceeding client expectations. That energy, together with Sue’s knowledge and expertise has proven to be a winning combination for our client’s learning and development needs.

CMC would not hesitate to recommend Susan Armstrong as a very qualified program leader, who will always exceed your expectations.”

Leanne Anderson, National Account Director, Canadian Management Center